How HR Can Impact Business Outcomes 100% of the Time
HR Daily Advisor
JANUARY 19, 2018
Instead, human resource (HR) departments need to focus on employee experiences. Shifting the focus from typical HR outcomes of interest such as employee engagement or job satisfaction, to business outcomes such as customer satisfaction or financial performance is the first step. The studies’ findings underscore the pivotal role that leaders play in an organization to set the employee experience in a way that drives organizational outcomes.