Remove HR Planning Remove Retention and Turnover Remove Talent Development Remove Team Building
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How to Retain Call Center Employees & Reduce Turnover

Empuls

However, amid all this unpredictability, there’s one trend that managers have come to recognize – the high turnover rate. According to Quality Assurance and Training Connection , call centers, on average, see an annual turnover rate ranging from 30% to 45%. High attrition rates have long plagued the call center industry.

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People Analytics and HR-Tech Reading List

Littal Shemer

This list of People Analytics and HR-Tech books is not exceptional. So here is my People Analytics and HR-Tech reading list on Kindle (no paper books, as I like the trees), ordered chronologically from newest to oldest. (Reading Time: 26 minutes) Let’s face it. There are too many professional books one can read in a lifespan.

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How to calculate and increase employee retention rate

Achievers

Even if your company has developed a great employer brand that helps it attract top-notch employees, it won’t be able to leverage their abilities for long without a high employee retention rate. Calculating and analyzing your organization’s employee retention rate is the first part of any effective employee retention strategy.

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Retaining the Millennial Workforce and Why It Matters

HR Daily Advisor

For HR professionals, this shift in the workforce can create a challenge, as Millennials are known for job hopping more than previous generations. High turnover such as this can affect the morale of a company, as well as the bottom line. High turnover such as this can affect the morale of a company, as well as the bottom line.

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Bracing for Uncertainty: Why it’s Time to Shore Up Your Team

Powers Resource Center

So what is the key to riding out a possible recession? Tara Powers, CEO of Powers Resource Center and an expert in talent development and leadership training suggests, “during this time of uncertainty, smart companies are working to shore up their greatest asset – their people.” times their salary.

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8 Workplace Miscommunication Examples And Ways To Handle It

Vantage Circle

Businesses must thus develop plans and procedures to handle any misunderstandings. To guarantee that teams are operating effectively, managers and leaders must have hands-on training in conflict resolution in the workplace. That makes it imperative for employers to invest in training and development policies.

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Igniting Your Team to New Levels of Performance

HR Daily Advisor

Giving people the rules of the game before they agree to play it allows for people to opt in or opt out of the team and the game. Advanced clarity of expectations also reduces unnecessary problems, reduces ambiguity and confusion, and serves to mitigate poor performance and unwanted turnover on the team.