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The CKO of Microsoft Services Has a Surprising Perspective on Knowledge Management

Conversation Matters

I recently had the opportunity to interview Jean-Claude Monney , for a project I was working on for USAID. Like his unique position on effectiveness, Jean-Claude has atypical views on the familiar KM maxim of People, Process and Technology. He is the CKO of Microsoft Services, the largest Division of Microsoft with over 22,000 people.

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The CKO of Microsoft Services Has a Surprising Perspective on Knowledge Management

Conversation Matters

I recently had the opportunity to interview Jean-Claude Monney , for a project I was working on for USAID. Like his unique position on effectiveness, Jean-Claude has atypical views on the familiar KM maxim of People, Process and Technology. He is the CKO of Microsoft Services, the largest Division of Microsoft with over 22,000 people.

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Why Knowledge Management Didn’t Save General Motors: Addressing Complex Issues By Convening Conversation

Conversation Matters

GM was brought down by a flawed strategy, but an organization’s strategy is clearly a product of the knowledge that exists within its walls. The knowledge existed within GM to develop a more competitive strategy. To address adaptive challenges organizations must invent their way to a solution.

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7 Ways the U.S. OPM Competency Models Can Support Your Workforce Planning

AvilarHR

But if you’re just getting started, or haven’t updated your model in a while, what tools or assets are available to help? Office of Personnel Management (OPM) shares its General Competencies and Competency Models with the public. Or contact us to see if Avilar’s WebMentor Skills ™ competency management systems may support your team.

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3 Big Knowledge Gaps in STEM Workforces

ATD Human Capital

In a recent APQC survey of more than 750 technical and engineering, knowledge management, learning, and talent management professionals, more than half ranked STEM competency and expertise development as an urgent or significant priority for their leadership. Developing Experts.

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Transferring Expertise: The Best Way to Move Tacit Knowledge

Conversation Matters

One of the early attempts was made by the World Bank, who video-taped (this was very early when it really was tape) interviews with experts from around the world, for example, a very experienced road construction engineer in Pakistan or a long-time education expert in Brazil. involves real problems, not hypothetical. Bibliography.

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Where Knowledge Management Has Been and Where It Is Going- Part Three

Conversation Matters

In this three part series I‘ve classified the evolving landscape of knowledge management into three categories. The first category is Leveraging Explicit Knowledge and is about capturing documented knowledge and building it into a collection - connecting people to content. Leveraging Collective Knowledge.