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The team has spent several months collecting and analyzing a great deal of data about the possible well site off the coast of Norway. Then Helen introduces Knut, the geologist, who begins to talk through the data on the wall charts, offering his interpretation of it. Before long everyone is up looking more closely at the wall data.

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Rob Cross and Lee Sproull conducted a study in 2004 that looked at the benefits that accrued to people who had a conversation with a colleague about a relatively ambiguous issue each was facing. These seekers were project managers in a large consulting firm. It also serves to head off arguments others might raise.

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4 Great Ways to Conduct Peer Assists: Transferring Knowledge Effectively

Part II “We Know More Than We Can Say: How to Use Tacit Knowledge

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