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Why Knowledge Management Didn’t Save General Motors: Addressing Complex Issues By Convening Conversation

Conversation Matters

GM was brought down by a flawed strategy, but an organization’s strategy is clearly a product of the knowledge that exists within its walls. The knowledge existed within GM to develop a more competitive strategy. The knowledge management task is to bring together the collective knowledge of the organization to bear on complex issues.

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Collective Sensemaking: How One Organization uses the Oscillation Principle

Conversation Matters

The day provides time for necessary coordination and joint decision-making but also for sharing client work, exchanging professional development ideas, and working on projects. I have interacted with K&S for over ten years, working with their clients and offering the K&S consultants my own growing insights about knowledge management.

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Training Remote Workers: Strategies For Success In The Digital Age

HR Tech Girl

The switch to hybrid and fully remote working has required training teams to invest their time, budget, and energy into designing, developing, and delivering modern, virtual-first remote training experiences for upskilling new employees. Your learning materials will have to transform in order to be effective.

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We Know More Than We Can Say: The Paradox of Tacit Knowledge - Part One

Conversation Matters

It is quoted to encourage attending to tacit knowledge, rather than exclusively focusing on explicit knowledge. At this time, I had been in the unit a couple or three years. Another researcher who has studied the sharing of tacit knowledge is Dorothy Leonard, who wrote Deep Smarts. This kind of stuff.

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Using Teams to Solve Hard Problems: A Book Review of Collaborative Intelligence By Richard Hackman

Conversation Matters

There are many insightful researchers and theorist who come from other disciplines, but have much to offer knowledge managers. In this post, I am reviewing his last book (he died in 2013) in which he turned his in-depth understanding to study teams in US intelligence agencies. Richard Hackman is one of those.