Aberdeen HCM Essentials

OCTOBER 31, 2018

People analytics evolved from Workforce Analytics, which focused on repetitive work production in business process outsourcing and call centers. People analytics can reveal where training and coaching are needed to improve team and individual work outcomes. Originally, its primary purpose was to measure productivity.

Staffing Software 58

Staffing Software HR Software Planning Tools Analytics 58

Civility Partners

OCTOBER 5, 2022

Prior to that and for the longest time, I managed and trained IT Business Process Outsourcing (BPO) teams all across APAC (Asia Pacific, Greater China, Japan, Korea and India) and EMEAR (Europe, Middle East, Africa). I recently joined the Civility Partners team a little over a week ago. What has that taught me?

Business Process Outsourcing 52

Business Process Outsourcing Compliance Training Training Coaching 52

Analytics in HR

SEPTEMBER 18, 2023

AI talent retention solutions Mastering talent retention: Webhelp Webhelp, a global business process outsourcing (BPO) firm, embraces AI in HR to boost talent retention. In fact, 69% of employees are more likely to stay with a company (for at least three years) after a great onboarding experience.

HR Planning 85

HR Planning Hiring Software Onboarding Software HR Software 85