Remove Conference Remove Document Remove Knowledge Management Remove Metrics
article thumbnail

Crafting Your IT Dream Team: Building a Robust Helpdesk Support Department

Professional Alternatives

Moreover, a helpdesk support team also plays a crucial role in documenting user issues and feedback, which helps in identifying recurring problems and improving overall IT infrastructure. By maintaining a comprehensive knowledge base and troubleshooting guide, they enable efficient problem-solving and reduce downtime.

article thumbnail

CoP Facilitator Tasks That Create a Sense of Community and an Environment that is Welcoming

Conversation Matters

Highlight new content on the home page (a brief summary of a document, # of likes a piece of content has, etc.). . Periodically review community metrics to see how the community is doing and where you need to focus your attention and energy. Market the Community. have the # of downloads gone down? fewer new members?).

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

What is an Intranet and Is It Still Relevant to Your Organization?

SocialChorus

Different types of content on your intranet could include: Events and conference announcements CEO thought leadership pieces FAQs IT how-to tutorials Newsfeeds Discussion forums A blog Videos and infographics Public recognition of individual accomplishments Your intranet should be a tool to help provide an amazing employee experience.

article thumbnail

What is an Intranet and Is It Still Relevant to Your Organization?

SocialChorus

Different types of content on your intranet could include: Events and conference announcements. By analyzing your communication metrics, you can uncover how different employees interact with your messages. . You will first need to define what metrics you will track to analyze your performance. CEO thought leadership pieces.