article thumbnail

Crafting Your IT Dream Team: Building a Robust Helpdesk Support Department

Professional Alternatives

Additionally, providing the team with the necessary tools and technologies, such as remote support software and knowledge management systems, enhances their efficiency and productivity. Encourage team members to attend conferences, webinars, and workshops to stay updated with the latest industry trends and technologies.

article thumbnail

Adaptability is the new efficiency

Chief Learning Officer - Talent Management

Teams are established with clear goals, outcomes and deliverables, as well as metrics and measures to ensure they’re delivering. Knowledge sharing is enabled through robust knowledge management infrastructure. Measures and metrics are focused on outcomes and contributions rather than timelines and completion of tasks.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Verint Engage 2019 Conference Takeaways

Aberdeen HCM Essentials

I was in Orlando two weeks ago attending Verint’s annual user conference, Engage. To showcase how various capabilities such as self-service, voice biometrics, knowledge management, workforce management, and unified agent desktop come together through this three-step framework, Verint had several clients share their success stories.

article thumbnail

Victor Bilgen On How We Need To Adjust To The Future Of Work

Thrive Global

As a thought leader in the area of network analysis and data analytics, Victor regularly presents at industry conferences, including the Society for Industrial and Organizational Psychology Conference and Connected Commons. Key metrics like “how much time is my team in meetings?” and “how often is my team working late?”

article thumbnail

CoP Facilitator Tasks That Create a Sense of Community and an Environment that is Welcoming

Conversation Matters

Periodically review community metrics to see how the community is doing and where you need to focus your attention and energy. Obtain support (funds for a meeting, a conference room, a new on-line feature for your community, a new core team member) for community activities. . have the # of downloads gone down? fewer new members?).

article thumbnail

Reach All Employees with the 8 Most Relevant Internal Communication Formats and Channels

Staffbase

The reach of your channels provides a clear metric for how effective your communication has been. In addition to being one of the most robust communications channels available, an employee app can be a platform for all of your employee touchpoints , such as HR processes, knowledge management, and employee self-services.

article thumbnail

What is an Intranet and Is It Still Relevant to Your Organization?

SocialChorus

Different types of content on your intranet could include: Events and conference announcements CEO thought leadership pieces FAQs IT how-to tutorials Newsfeeds Discussion forums A blog Videos and infographics Public recognition of individual accomplishments Your intranet should be a tool to help provide an amazing employee experience.