The CKO of Microsoft Services Has a Surprising Perspective on Knowledge Management
Conversation Matters
JULY 19, 2017
KM is key to providing insights, for example, on how to improve sales and marketing, but KM is not the one to define benefit. You can’t measure the ROI of knowledge. We need more research to understand the social context of the worker, for example, what are the legal aspects of who owns the knowledge?
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