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Crafting Your IT Dream Team: Building a Robust Helpdesk Support Department

Professional Alternatives

AUGUST 28, 2023

By maintaining a comprehensive knowledge base and troubleshooting guide, they enable efficient problem-solving and reduce downtime. Additionally, providing the team with the necessary tools and technologies, such as remote support software and knowledge management systems, enhances their efficiency and productivity.

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How To Turn Employees Into Active Users of Corporate Knowledge

TalentCulture

DECEMBER 19, 2016

Launching their knowledge management initiatives, organizations often resemble oil extraction companies. They start to drill their knowledge wells and rub their hands in anticipation of the upcoming boost to their business. Why knowledge lays idle. Tacit knowledge is underused. However, the case is pretty common.

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