Remove 2001 Remove Analytics Remove Coaching Remove Knowledge Management
article thumbnail

The 15 Top Call Center Software Platforms for 2024

Rallyware for Human Resources

Call center software offers multiple benefits to both agents and businesses, such as: Enhanced efficiency : Streamlining call management and agent workflows, this increases operational efficiency and reduces wait times. Founded in 2001, the company counts 2,500+ enterprise, mid-market, and SMB customers in more than 100 countries.