Workplace Psychology
OCTOBER 10, 2021
Important competencies to be a successful internal consultant (Phillips, Trotter, & Phillips, 2015) include communication skills, feedback skills, problem-solving & analytical skills, and organizational skills. Earlier, I shared important competencies needed to be a successful internal consultant. Business Acumen (p.
Conversation Matters
MAY 13, 2012
GM was brought down by a flawed strategy, but an organization’s strategy is clearly a product of the knowledge that exists within its walls. The knowledge existed within GM to develop a more competitive strategy. The knowledge management task is to bring together the collective knowledge of the organization to bear on complex issues.
ATD Human Capital
JUNE 21, 2017
SMTP’s goals were to: reduce the time for new call center sales representatives to reach competency levels, increase revenue, increase customer satisfaction, and increase first-time call resolution. In 2011, Genpact, a global leader in digitally powered business process management and services, needed to hire outside executives.
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