Remove BPO Remove Metrics Remove Talent Development
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HR Tech Awards 2025 Winners Announced

Ben Eubanks

Talent Analytics Best Talent Intelligence Solution Fitt Winner Fitts ESP-tIQ platform transforms succession planning into a real-time, enterprise-wide talent intelligence capability. Its a strong example of how agile, purpose-built analytics can address complex workforce planning challenges at scale.

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5 Training Challenges Facing Companies in 2025

Training Orchestra

With high demand and low availability of the right talent for roles, L&D professionals will need to address their options in the current labor market with employee needs of professional growth and work location preferences. However, the BPO outlook seeks to transform more into just the standard call center rep or virtual online assistant.

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How to Retain Call Center Employees & Reduce Turnover

Empuls

With the challenges of demanding customers, repetitive tasks, and, sometimes, stringent performance metrics, it's no surprise that keeping employees motivated and satisfied can be challenging. Employees often must adhere to strict performance metrics, manage high call volumes, and occasionally deal with irate or frustrated customers.