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Why Knowledge Management Didn’t Save General Motors: Addressing Complex Issues By Convening Conversation

Conversation Matters

The knowledge existed within GM to develop a more competitive strategy. But between 2000 and 2008 knowledge management did not help GM bring that organizational knowledge together in a way that could have saved it from bankruptcy. Johnsonville Foods an Example of Using Collective Knowledge to Address Complex Issues.

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The Power of Action Learning: A Process for Building a Collaborative Culture

Conversation Matters

It is not a new process, but one that was used both in Europe and the US, long before the term “Knowledge Management” was first heard in organizations. For example: ? For example: o Design and implement a solution to improve the company’s performance in responding to customers’ requests.

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Leveraging Collective Knowledge: NASA’s Constellation Program

Conversation Matters

In the 5 years NASA has been working on Constellation it has accrued an enormous amount of new knowledge, for example, new habitats for astronauts living on the moon or Mars, more sophisticated space suits, and of course many new vehicles including, Ares I and V, the. Orion crew capsule, and Altair Lunar Lander.

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If the Army Can Put Its Doctrine Up On a Wiki, You've Got No Excuse

Conversation Matters

CADD was able to differentiate the “how to” knowledge, for example how to set up a checkpoint in Iraq, from the more conceptual knowledge that provides enduring principles for the Army. Doctrine is interwoven with nearly every part of the army – a classic example of a complex adaptive challenge.