Competencies Course Knowledge Management Retention and Turnover 
PSB
OCTOBER 18, 2023
However, many agents need help with modern requirements, which leads to high turnover. Depending on the specific training needs, participants go through different courses and have access to resources that outline the best practices for delivering exceptional service. The missing link here is structured call center training.
HR Morning
JUNE 11, 2019
Those resources range from a knowledgeable guide to help them get settled into a new job to the ongoing training needed to acquire and apply new and advanced knowledge, skills, and abilities. But it’s the ongoing training that’s at the core of talent management —and of retention.
Engagedly
FEBRUARY 13, 2022
One of the leading reasons for employee turnover is lousy management. This demonstrates the influence managers have on an organization’s performance, engagement, and retention. Hiring new managers may seem to be a difficult process, with its own set of challenges. Sincere Concern.
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