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3 Reasons Conversational Technology Should Be on Your Radar

HRExecutive

Full disclosure: When I’m not on the road attending an HR event, I probably speak to Amazon’s Alexa at home more than just about all the people I know. And that is the hallmark or signature of any essential technology – once you adopt it into your workflow and rhythm, you can’t imagine not having that technology available.

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Bersin: Don’t overlook these 8 factors in creating your new hybrid plan

HRExecutive

Advertisement What we are seeing is that developing an effective, safe and productive approach to hybrid work takes planning and work across the enterprise. Work scheduling, management processes, systems and tools, benefits policies and much, much more all have to be factored in. The innovations are astounding.

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Verint Engage 2019 Conference Takeaways

Aberdeen HCM Essentials

I was in Orlando two weeks ago attending Verint’s annual user conference, Engage. Discussions with customers were particularly insightful — I was able to learn how they use various technologies such as workforce optimization, interactive virtual agents (IVA), voice biometrics, and analytics.

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A Knowledge Management Strategy for Non-Profits Working in Developing Countries

Conversation Matters

I recently conducted a study of eleven non-profits to find out how knowledge management (KM) was being implemented in developing countries. In this article I have 1) outlined the findings from that study, and 2) developed a knowledge management strategy based on the findings. Staffing KM Positions. No KM Role.

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Why Knowledge Management Didn’t Save General Motors: Addressing Complex Issues By Convening Conversation

Conversation Matters

GM was brought down by a flawed strategy, but an organization’s strategy is clearly a product of the knowledge that exists within its walls. The knowledge existed within GM to develop a more competitive strategy. The knowledge management task is to bring together the collective knowledge of the organization to bear on complex issues.

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The Hybrid Workplace: What it is, why it matters, and how to implement it in your workplace

ThoughtFarmer

The early days of the COVID-19 pandemic were a strange and chaotic time for workplaces around the world. . It could be the same employees mandated to be onsite, or it could include a staggering of different people present on different days or times. Such scenarios highlight the importance of a robust hybrid workplace plan.

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The Takeaways from RingCentral Analyst Summit

Aberdeen HCM Essentials

Last week, I attended RingCentral’s analyst summit which provided an opportunity to interact with various company executives, customers, and partners. As part of this partnership, RingCentral will be the exclusive provider of UCaaS (unified communications as a service) solutions to Avaya.