“Can I speak to a manager?” How an internal knowledge base can reduce customer service friction
ThoughtFarmer
NOVEMBER 29, 2022
By using your intranet as a knowledge base, you can store policies, handbooks, guidelines, and share information cross-departmentally. 80% of the overall workforce are deskless workers, and 83% of frontline workers don’t have a corporate email address. Ensure the database is mobile accessible.
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