XM Visionaries: How Mastercard built a global CX team
Qualtrics HR
NOVEMBER 6, 2019
From breaking down silos, making the business case for CX and (sometimes) even ignoring what the data was telling him, find out how Mastercard’s breakthrough customer experience came to be. As any CX practitioner will know, there is always resistance, no matter how solid the business case. You call Mastercard of course.
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