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The Twine Guide to Building Your Internal Knowledge Base

Twine App

We’ve created this guide to help you build the perfect internal Knowledge Base. In it, you’ll find actionable advice on how to plan, design and build your company wiki. We’ve kept it in plain English, avoiding jargon whenever possible, much in the same way we advise you to do in your Knowledge Base.

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The CKO of Microsoft Services Has a Surprising Perspective on Knowledge Management

Conversation Matters

I recently had the opportunity to interview Jean-Claude Monney , for a project I was working on for USAID. KM is key to providing insights, for example, on how to improve sales and marketing, but KM is not the one to define benefit. You can’t measure the ROI of knowledge. It’s the wrong question!

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The CKO of Microsoft Services Has a Surprising Perspective on Knowledge Management

Conversation Matters

I recently had the opportunity to interview Jean-Claude Monney , for a project I was working on for USAID. KM is key to providing insights, for example, on how to improve sales and marketing, but KM is not the one to define benefit. You can’t measure the ROI of knowledge. It’s the wrong question!

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A Knowledge Management Strategy for Non-Profits Working in Developing Countries

Conversation Matters

I recently conducted a study of eleven non-profits to find out how knowledge management (KM) was being implemented in developing countries. In this article I have 1) outlined the findings from that study, and 2) developed a knowledge management strategy based on the findings. Staffing KM Positions.

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Here’s How Digital Collaboration Tools Are Improving Communication

HRExecutive

For many organizations, systems with a knowledge base—such as SocialChorus, Digital Signal, Ryver, ServiceNow and Zendesk—can increase employee engagement, eliminate paper processes and make information available faster and in more useful ways for employees. We still see risks with knowledge management-based tools.

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What is knowledge management strategy?

Twine App

You need a knowledge management strategy. Put simply, knowledge management is the way an organisation shares information. The solution: you need a knowledge management strategy. What is a knowledge management strategy? A knowledge management strategy is your plan to get there.

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6 Ways to Encourage Knowledge Sharing in the Workplace

Pingboard

Your job, then, is to allay these unfounded worries — and to prove to your employees that their knowledge sharing efforts will only lead to good things for them, career-wise. We’ll revisit how to do this in more detail later on. And, again, your employees need to have ample time to create these knowledge assets as needed.