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Industry Insights: Call Center

Payactiv

dropped to 3.4%, which made recruiting at competitive wages challenging for call centers. As a result, we began to see an uptick in outsourcing costs and higher productive hourly rates in 2019. In 2021, a new set of problems beset upon the industry, including staffing shortages and intense competition for quality labor.

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Best Methods for Attracting and Retaining Talented Employees

Business Management Daily

Finding and retaining top talent is more complex than ever in 2023, and as LinkedIn’s most recent Workplace Learning Report discovered – 93% of companies have growing concerns over employee retention. Read on to learn how you can satisfy the needs of modern employees without bankrupting your business in the process.

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How to Retain Call Center Employees & Reduce Turnover

Empuls

However, retaining top talent in your call center is crucial for maintaining customer satisfaction, reducing recruitment and training costs, and fostering a positive work environment. According to Quality Assurance and Training Connection , call centers, on average, see an annual turnover rate ranging from 30% to 45%.

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Pay Transparency: What It Is & How to Navigate New Laws

Astron Solutions

Ready to learn the ins and outs of pay transparency? There’s been a lot of buzz lately around the topic of pay transparency as more and more states across the U.S. have begun enacting legislation that requires employers to make salary information more accessible for both current employees and job seekers. Let’s dive in.

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Tired of Employee Turnover? Increase Retention with this Easy to Implement Cost-Free Solution

Payactiv

Replacing an employee making $10 per hour equates to $3,328 and this number continues to increase with higher brackets. Payactiv’s invention, Earned Wage Access (EWA) has become a must-have benefit for companies that deal with high turnover. . Earned Wage Access Confirmed to Increase Employee Retention Impact Report” .

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Guide to Hiring Employees in China

Recruiters Lineup

Key aspects include employment contracts, working hours, overtime, wages, social insurance contributions, and employee benefits. While online job portals and social media platforms are popular, networking and personal connections remain significant. What is the Hiring Process in China?

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Guide to Hiring Employees in Ethiopia

Recruiters Lineup

Contracts should include details such as job description, salary, working hours, leave entitlements, termination procedures, and any other relevant terms and conditions. Minimum Wage: Ethiopia sets minimum wage rates for different sectors through directives issued by the Ministry of Labor and Social Affairs.