Industry Insights: Call Center
Payactiv
MARCH 28, 2022
dropped to 3.4%, which made recruiting at competitive wages challenging for call centers. As a result, we began to see an uptick in outsourcing costs and higher productive hourly rates in 2019. In 2021, a new set of problems beset upon the industry, including staffing shortages and intense competition for quality labor.
Let's personalize your content