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Contact Center & CX Trends 2019 (Part 2)

Aberdeen HCM Essentials

In the first post of this three-part series, we noted that now is the time of the year CX leaders are evaluating their 2018 activities and planning for 2019. Aberdeen’s recent survey of CX leaders helped us uncover the top technologies companies plan to incorporate in their CX technology toolbox in 2019. videos, images, podcasts, etc.)

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What is an Intranet and Is It Still Relevant to Your Organization?

SocialChorus

Communication technology and software are constantly improving and evolving. We are accustomed to regularly scheduled software updates, new releases, and exciting new features. New releases may not integrate well with other software that you use or be tedious to install if you wait too long between releases. Click to Tweet 4.

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What is an Intranet and Is It Still Relevant to Your Organization?

SocialChorus

Communication technology and software are constantly improving and evolving. We are accustomed to regularly scheduled software updates, new releases, and exciting new features. New releases may not integrate well with other software that you use or be tedious to install if you wait too long between releases. . Intranet FAQs.

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9 HR Trends for 2023: Breaking Boundaries

HR Trend Institute

Such an approach helps HR design better products and services to proactively manage differences of opinion or perspective. Use design thinking and empathy tools like personas, experience mapping and human-centric interviews to incorporate the employee voice into the design of HR products and services.