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Everything You Need to Know about Call Center Training

PSB

In this post, we’ll explore why this training is essential, its advantages, best practices, software solutions, and more. Businesses use various call center platforms to handle customer inquiries, complaints, suggestions, and feedback. What is call center software? Let’s get started.

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Improving Knowledge Worker Productivity

Conversation Matters

As Knowledge Management professionals our job is the help organizations leverage their knowledge. Our attention is focused on the knowledge worker and our major task is to devise ways for those knowledge workers to share the knowledge they have gained with their peers.

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6 Employee Benefits That Will Drive Engagement In 2020

PlanSource

The right benefits amplify specific values and messages in the company’s culture, which, in turn, boosts engagement as a result of that very intentional culture-building.” – Randi Braun, Executive Coach & Founder, Something Major. Emil Hajric is the founder and CEO of Helpjuice – a powerful knowledge management solution.

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Ask These 6 Critical Questions to Assess Management Effectiveness

Visier

How does a business assess the effectiveness of their management? There is a CEO and a set of executive officers managing the core and the administrative functions of the business. Which managers have the best safety records, the best customer satisfaction, and the lowest absenteeism?

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Using Teams to Solve Hard Problems: A Book Review of Collaborative Intelligence By Richard Hackman

Conversation Matters

There are many insightful researchers and theorist who come from other disciplines, but have much to offer knowledge managers. There I saw first-hand the difficulties that teams of intelligence analysts face in sharing knowledge within their own agency, not to mention the enormous problems of sharing between agencies.