services-and-technology-industry Coaching Compliance Training Knowledge Management Meeting 
Conversation Matters
JUNE 25, 2012
I recently conducted a study of eleven non-profits to find out how knowledge management (KM) was being implemented in developing countries. In this article I have 1) outlined the findings from that study, and 2) developed a knowledge management strategy based on the findings.
PSB
OCTOBER 18, 2023
Nowadays, call center agents must undergo thorough training to handle tasks like sales, customer service , marketing, and support. The quality of service a business offers significantly impacts customers’ choices. The missing link here is structured call center training. What Is Call Center Training?
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Rallyware for Human Resources
OCTOBER 24, 2023
In 2024, the ultimate goal is to cut costs and streamline operations as organizations use technology to improve agents’ results, customers’ experiences, and companies’ returns. Whether a call center deals with sales, services, or support, it’s essential to investigate the latest and most robust technology to ensure maximum agility and power.
HR Tech Girl
MAY 19, 2023
Wesley Vestal Wesley has 15 years of experience as a global HR executive responsible for HR operations, talent acquisition, talent management, technical training and leadership development, sales training, M&A integration, and process transformation both in the US and for three years overseas.
Everwise
MAY 24, 2017
The business operating environment has transformed over the past decade with the development of technology. This drastic increase in the pace of business is pushing organizations to revamp their product and service management and development processes. The cost and risk to experiment has substantially decreased.
HR Morning
JUNE 11, 2019
And, while you may think you are offering top-notch learning and development programs, they don’t think you are doing such a great job. Surveys show that workers and employers don’t agree on how well organizations are meeting employees’ development expectations. Employee development is at the heart of successful talent management.
HR Examiner
JUNE 11, 2020
There are several key points here: An intelligent tool is something that uses machine learning, AI, or some other form of advanced statistics to help you make sense out of data. As we’ve learned from the pandemic, sample size matters. As we’ve learned from the pandemic, sample size matters. Intelligent tools are assistants.
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