The CKO of Microsoft Services Has a Surprising Perspective on Knowledge Management
Conversation Matters
JULY 19, 2017
I recently had the opportunity to interview Jean-Claude Monney , for a project I was working on for USAID. You can’t measure the ROI of knowledge. We need more research to understand the social context of the worker, for example, what are the legal aspects of who owns the knowledge? It’s the wrong question!
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