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Crafting Your IT Dream Team: Building a Robust Helpdesk Support Department

Professional Alternatives

[link] Crafting Your IT Dream Team: How to Build an Effective Helpdesk Support Department Introduction: The Importance of an Effective Helpdesk Support Department In today’s fast-paced and technology-driven world, having a reliable and efficient IT helpdesk support department is crucial for the success of any organization.

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Why Knowledge Management Didn’t Save General Motors: Addressing Complex Issues By Convening Conversation

Conversation Matters

GM was brought down by a flawed strategy, but an organization’s strategy is clearly a product of the knowledge that exists within its walls. The knowledge existed within GM to develop a more competitive strategy. The knowledge management task is to bring together the collective knowledge of the organization to bear on complex issues.

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Victor Bilgen On How We Need To Adjust To The Future Of Work

Thrive Global

The advent of passive data analytics platforms like Microsoft’s Viva Insights and Google’s Work Insights will arm leaders with real-time leading indicators of employee wellbeing. As a part of our interview series called “How Employers and Employees are Reworking Work Together,” we had the pleasure to interview Victor Bilgen.

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Guidelines for Leveraging Collective Knowledge and Insight

Conversation Matters

Over the years, as I have designed such meetings, I have come to rely on seven principles that work together to make the most of collective knowledge in conference settings as well as in-house meetings. It is large enough to contain diverse views yet small enough for members to engage each other. Connection before content.

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How HR Chatbots Can Improve HR Processes (Includes Company Examples)

Analytics in HR

HR chatbots are software programs that use artificial intelligence (AI) to handle various human resource functions like answering basic questions, performing tasks, and offering support. The high adoption of this technology and the presence of large players in this area will create enough growth opportunities for the market.

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The Hallways of Learning

Conversation Matters

We agreed that I would interview all the researchers before they moved into their new quarters and then return in six months after they moved in to conduct a second set of interviews to see what impact the “Hallway” had on the way they worked together. In the initial interviews I asked each person five questions.

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Collective Sensemaking: How One Organization uses the Oscillation Principle

Conversation Matters

I have interacted with K&S for over ten years, working with their clients and offering the K&S consultants my own growing insights about knowledge management. To do so, I conducted twelve, hour-long interviews with consultants during a two-week visit to K&S headquarters in Utrecht, Netherlands. Circles connect.

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