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Ask These 6 Critical Questions to Assess Management Effectiveness

Visier

More farsighted investors may look at product or service quality, regulatory compliance, and public relations. Which managers have the best safety records, the best customer satisfaction, and the lowest absenteeism? By drilling down you can see which managers are associated with the highest and lowest resignation rates.

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“Can I speak to a manager?” How an internal knowledge base can reduce customer service friction

ThoughtFarmer

It makes sense: if a customer was happy with their product or service, they wouldn't need to complain, and they wouldn't require assistance. A knowledge management strategy plays a key role in establishing an intranet business case. This is why it is essential for internal knowledge bases to be mobile accessible. .