The Employee Experience and the “Law of Congruent Experience” - DecisionWise
DecisionWise
AUGUST 14, 2018
That’s like deciding to lose twenty pounds by taking weight loss pills while ignoring diet and exercise. A winning CX is the direct results of the attitudes and behaviors of your employees. Focus on the Employee Experience. A terrific Employee Experience equals a superb, loyalty-winning, profit-creating Customer Experience.
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