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The Employee Experience and the “Law of Congruent Experience” - DecisionWise

DecisionWise

That’s like deciding to lose twenty pounds by taking weight loss pills while ignoring diet and exercise. A winning CX is the direct results of the attitudes and behaviors of your employees. Focus on the Employee Experience. A terrific Employee Experience equals a superb, loyalty-winning, profit-creating Customer Experience.

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Bridging The Gap Between HR And Business Outcomes

Hppy

Connect business outcomes to HR metrics. Take each of these goals and break them down into processes and secondary objectives until you reach a HR-related area, where you’ll find your correlative metric. increase in engagement among employees at a particular store. Shaswat Kumar, partner, Aon Hewitt via Business Standard.