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How to Retain Call Center Employees & Reduce Turnover

Empuls

However, amid all this unpredictability, there’s one trend that managers have come to recognize – the high turnover rate. According to Quality Assurance and Training Connection , call centers, on average, see an annual turnover rate ranging from 30% to 45%. High attrition rates have long plagued the call center industry.

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People Analytics and HR-Tech Reading List

Littal Shemer

This list of People Analytics and HR-Tech books is not exceptional. So here is my People Analytics and HR-Tech reading list on Kindle (no paper books, as I like the trees), ordered chronologically from newest to oldest. People Analytics – Build the Value Chain This book, by Littal Shemer Haim , is not a typical textbook.

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Workforce forecasting: what it is and how to predict future needs

Homebase

Better resource planning Want to make sure you always have the right number of employees on board? No more scrambling to find extra hands or wasting resources on unnecessary hires. No more scrambling to find extra hands or wasting resources on unnecessary hires. Use HR analytics That’s where HR analytics comes in.

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Workforce Planning Model: Process, Benefits, Elements & Examples

HR Lineup

This includes predicting retirements, turnover rates, expansion plans, and changes in skill requirements. This analysis helps in designing targeted training programs, recruiting efforts, or talent development initiatives to bridge the gap. Forecasting : Workforce planning relies heavily on accurate forecasting.

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How HR Can Create a Comprehensive Talent Strategy

Analytics in HR

The importance of having a comprehensive talent strategy It’s important for HR to develop a total talent strategy because it creates a north star for your entire talent team (including talent acquisition, diversity and inclusion , analytics, and learning and development teams).

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Top Strategies for Effective Headcount Planning in the Modern Workplace

hrQ

This cross-department cooperation is essential for allocating resources effectively in headcount planning and aligning these efforts with the overarching business strategy and objectives. Through well-executed headcount planning processes, companies can fine-tune their workforce for optimal performance in achieving their objectives.

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Learning and Development for Human Resources: Boosting Employee Growth and Success

Heyyy HR!

As a Human Resources (HR) professional, understanding the importance of learning and development (L&D) as a human resources professional to boost your employee growth and/or success as well as using it in your organization can greatly contribute to employee growth and retention.