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Industry Insights: Call Center

Payactiv

Welcome to our resource page for Call Center Hiring! dropped to 3.4%, which made recruiting at competitive wages challenging for call centers. There used to be a time when call center agents would quit a job to go work for another BPO offering higher pay or a more suitable environment. Pre-COVID the unemployment rate in the U.S.

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How to Retain Call Center Employees & Reduce Turnover

Empuls

However, retaining top talent in your call center is crucial for maintaining customer satisfaction, reducing recruitment and training costs, and fostering a positive work environment. This expense includes recruitment, training, and lost productivity. The numbers don't lie. The statistics are indeed telling.

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The A-Z of HR technology

cipHR

Applicant Tracking System (ATS) – an application, such as CIPHR iRecruit , that enables the electronic handling of recruitment needs. Business process outsourcing (BPO) – outsourcing a business function, such as payroll, to a third party. It forms part of the talent management and succession planning module of CIPHR HR.

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11 Real-Life Human Resources Examples

Analytics in HR

Gender diversity initiatives that make an impact 9. From finding and hiring new talent, providing training and development opportunities, to ensuring compliance with labor laws and managing compensation and benefits. HR’s expertise in driving recruitment strategies for attracting and retaining top talent. Why is HR important?

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Securing The Future Of Work With HR Technology

Vantage Circle

In this episode, Srinath Gururajarao talks about "Securing the Future of Work with HR Technology" According to him, recruitment is fully automatable with better tools, hiring platforms, and tech available for disruption. Srinath Gururajarao is the CHRO & Vice President with Nexval Group.

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HR systems features: the definitive A-Z of HR technology

cipHR

HR systems features have evolved from simple data entry and storage to modern, comprehensive cloud-based solutions that supports the HR, learning, payroll and recruitment activities of busy HR teams. Applicant Tracking System (ATS) – an application, such as Ciphr iRecruit , that enables the electronic handling of recruitment processes.

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Key Practices in Talent Supply Chain Management

Brandon Hall

For those of you who aren’t familiar with KellyOCG beyond general brand recognition, it’s the outsourcing and consulting branch of Kelly Services – a longtime provider of staffing services for temporary, temp-to-hire, and direct-hire talent. Ok, so maybe it’s not wholly new. Alignment across HR, Operations, and Procurement.