core-xm research-insights-software 
Qualtrics HR
DECEMBER 9, 2020
As we look ahead, to remain competitive over the next decade businesses will realign their operations around XM by embedding these same CX capabilities across every core business pillar - customer, employee, product, and brand. Modern XM is about moving from measurement to action. ANZ: The design & delivery of XM.
Qualtrics HR
JUNE 27, 2019
Organizations are judged by the experiences they deliver across the 4 core pillars of business – customer, product, employee, and brand. To win in the experience economy, organizations have to continuously improve the four core experiences of business. And the most insightful conversations are when you ask the right questions.
Qualtrics HR
APRIL 14, 2021
At the core, there are some similarities between B2C and B2B businesses — you rely on customers, and for them the experiences you deliver are everything. B2B leaders are taking notice of this shift — in the XM Institute’s 2019 research 84% of B2B organizations said they would increase their focus on customer experiences in the coming year.
Expert insights. Personalized for you.
64 
Let's personalize your content