Corporate Strategy, Knowledge Base, Knowledge Management and Productivity

“Can I speak to a manager?” How an internal knowledge base can reduce customer service friction

ThoughtFarmer

NOVEMBER 29, 2022

It makes sense: if a customer was happy with their product or service, they wouldn't need to complain, and they wouldn't require assistance. A knowledge management strategy plays a key role in establishing an intranet business case. Create a knowledge base. Ready to build your intranet business case?

Knowledge Base

Knowledge Base Knowledge Management Handbook Corporate Strategy

Reach All Employees with the 8 Most Relevant Internal Communication Formats and Channels

Staffbase

MARCH 20, 2023

Real Time: The speed at which we consume information and products has been constantly increasing in recent years. Both are essential for increasing engagement and productivity in everyday work processes. From the intranet, employees can access important tools such as online workspaces or knowledge-base hubs.

Planning Tools

Planning Tools HR Software Compliance Training Meeting

Human Resources Today

“Can I speak to a manager?” How an internal knowledge base can reduce customer service friction

Reach All Employees with the 8 Most Relevant Internal Communication Formats and Channels

Webinars

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