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How to Retain Call Center Employees & Reduce Turnover

Empuls

However, amid all this unpredictability, there’s one trend that managers have come to recognize – the high turnover rate. According to Quality Assurance and Training Connection , call centers, on average, see an annual turnover rate ranging from 30% to 45%. High attrition rates have long plagued the call center industry.

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Employee development: Why it matters and how to get started

Achievers

Employee development relies on an organizational culture that encourages learning, collaboration, and knowledge sharing. It encompasses a range of strategies, from mentorship programs, to personalized online courses, to incentivizing continuous learning. Here are a few ways to get the development ball rolling at your company.

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What Is Succession Planning: A Comprehensive HR Guide

Careerminds

When employees leave your organization, you need to have a plan to retain all of the knowledge that they have gained over the course of their tenure. Although retirement planning is important , when it comes to knowledge transfer and talent retention, younger workers can also perform jobs that no one else in the organization can handle.

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L&D: The Key to Success for Today’s SMBs

Extensis

Quick look: A whopping 96% of employees want the opportunity to enhance their skills, yet two-thirds of employers report confusion about how to create a proper learning and development program. ” Many types of training fall under this umbrella, including: Onboarding and new hire programs. .” Career development.

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7 Ways to Address Your Industry’s Skills Shortage Using Talent Management Software

Engagedly

Finding qualified professionals becomes increasingly difficult with the emergence of technology and specialized industries. However, talent management software is a powerful solution to address this issue. How to address skill gaps in your company with talent management software ? Scroll down to learn more!

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How AI is Transforming Talent Management

Engagedly

Over the past decade, technology has transformed nearly every aspect of business – from how we communicate and collaborate to how we track data and generate insights. Yet one area has been surprisingly resistant to change: talent management. Also read: Talent Management – What Is It and Why Is It Important?

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What are Corporate Learning Management Systems?

TrustRadius HR

Effective employee training and professional development opportunities are crucial to employee retention. As such, many companies are turning to corporate learning management systems as a one-stop-shop for creating, distributing, and managing their corporate training. What does a Corporate Learning Management System do?