February, 2003

Motivation Lessons from the Boston Philharmonic

Nobscot

There''s a neat little article in the back pages of Optimize Magazine about bringing out the passion in employees. The author is not refering to the kind of passion that is every HR Manager''s nightmare, but is talking about the kind of passion that encourages a person to give their very best toward a job well done. What makes this article so interesting is that it''s written not by a business

You Can't Automate Your Way Out of Training

Nobscot

Unclear on the Training Concept. Information Week, Jan 6 issue, had a newsbyte on a CRM system that said the following: "Three-year old Experion offers hosted software that provides real-time customer data and analysis to let call center reps and bank tellers offer quick answers and sales pitches. Because information is provided on-screen in an easily readable format, reps don''t need as much