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Developing Customer Service Skills During COVID-19

Professional Alternatives

Many managers are trying to work through the impact that Coronavirus is having on their businesses and their employee’s customer service skills. Travel plans have been abruptly cancelled and there have been appeals for extensions on bill payments and disputes concerning insurance coverage. — 3) Utilize Collaboration Tools.

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15 Advanced Employee Communication Tools for HRs to Improve Workplace Communication

Empuls

To enable better communication, there are many automated tools that make your tasks simpler. 15 Tools for better workplace communication Here are the tools that facilitate better communication: 1. It is a very important tool for working in coordination with each other. Messaging, video communication, file sharing, etc.,

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Knowledge Management: What it is and why it matters

ThoughtFarmer

We’ve all heard the cliché “knowledge is power,” but what use is knowledge in the workplace if it is trapped inside your employees’ heads? There is no shortage of information on the subject of knowledge management (KM), but the topic is hot with good reason. What is knowledge management?

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The Twine Guide to Building Your Internal Knowledge Base

Twine App

We’ve created this guide to help you build the perfect internal Knowledge Base. In it, you’ll find actionable advice on how to plan, design and build your company wiki. We’ve kept it in plain English, avoiding jargon whenever possible, much in the same way we advise you to do in your Knowledge Base.

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Here’s How Digital Collaboration Tools Are Improving Communication

HRExecutive

For many organizations, systems with a knowledge base—such as SocialChorus, Digital Signal, Ryver, ServiceNow and Zendesk—can increase employee engagement, eliminate paper processes and make information available faster and in more useful ways for employees.

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A Knowledge Management Strategy for Non-Profits Working in Developing Countries

Conversation Matters

I recently conducted a study of eleven non-profits to find out how knowledge management (KM) was being implemented in developing countries. In this article I have 1) outlined the findings from that study, and 2) developed a knowledge management strategy based on the findings. Staffing KM Positions.

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How Can Knowledge Management Systems Help in Faster Onboarding Of Employees (+10 Best Knowledge Management Systems for 2024)

Empuls

An Increasingly larger number of businesses develop entire programs for introducing new hires to the company and helping them get started.  How knowledge management assists in onboarding On their first day on a new job, employees come with their professional skills already tested and evaluated. Video tutorials.