Remove Knowledge Management Remove Learning Management Remove Onboarding Software Remove Strategy
article thumbnail

Everything You Need to Know about Call Center Training

PSB

In this post, we’ll explore why this training is essential, its advantages, best practices, software solutions, and more. Businesses use various call center platforms to handle customer inquiries, complaints, suggestions, and feedback. What is call center software? Let’s get started.

article thumbnail

#Nextchat: Building an HR Technology Strategy

The SHRM Blog

As trends in technology continue to impact how organizations manage talent, learning and knowledge, HR must be in front of the trends to ensure the creation of smart HR technology strategies that will accomplish organizational goals. . Those who harness the HR technologies find them to be extremely useful.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Workers are looking – and leaving – for career development

HR Morning

Employee development is at the heart of successful talent management. Company leadership needs to set the stage by establishing and supporting formal and informal orientation and onboarding processes that give both new and reassigned employees the resources they need to succeed. Institutional knowledge/Knowledge management.

article thumbnail

Thinking of Hiring Your First L&D Employee? 6 Points to Consider

Zenefits

Have you ever attended a killer onboarding program, sat through a workshop that left you feeling inspired, or done a team bonding activity that had a lasting impact? If so, you can bet a savvy learning and development (L&D) professional was behind it! ” Slow ramp-up due to lack of onboarding.

article thumbnail

Training Remote Workers: Strategies For Success In The Digital Age

HR Tech Girl

In this article, I’ll share my insights and strategies for creating comprehensive virtual training programs that will maximize the potential of your remote workers and grow their skill sets. It’s using technology—like a smartphone, PC, e-reader, and more—to find, evaluate, and communicate information.”