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How to Retain Call Center Employees & Reduce Turnover

Empuls

With the challenges of demanding customers, repetitive tasks, and, sometimes, stringent performance metrics, it's no surprise that keeping employees motivated and satisfied can be challenging. According to the 2020 Deloitte Global Contact Center Survey , the global contact center turnover rate reached a staggering 32% in 2019.

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A Conversation with Change Cadet | ClearCompany

ClearCompany HRM

Recently, ClearCompany CEO and Co-Founder Andre Lavoie sat down with Dr. Akilah Cadet, founder and CEO of Change Cadet , to discuss our ongoing journey and the integrated DEIB survey and analytics dashboard we’ve worked together to develop. population, which is our customer base. Diverse viewpoints score rose from 3.62

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5 Definitive Characteristics of the Future Workplace: How Can HR Support?

Zenefits

Bureau of Labor Statistics , remote work accounted for 50% of paid work hours from Q2 to Q4 of 2020, compared with 5% before the pandemic. Measure outcomes: Hybrid work can be hard to measure without the right metrics. According to the U.S. The days when lockdowns dominated global headlines are gone.

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Gloria Chen Pushes for Greater Representation

HR Digest

Seeing mental health emerging as a front and center concern, we provided meditation apps and emotional wellbeing workshops, along with our employee assistance program which offers free counseling support. And as a company filled with analytical engineers, empirical evidence is a fantastic way to promote the best ideas!

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“To avoid burnout, try to plan ahead and automate tasks” With Natalia Shirshova of REINNO

Thrive Global

Natalia is the Communications and Marketing Manager at REINNO , a Stamford-based fintech company that won Startup World Cup regionals and made news in the beginning of 2020 by completing two commercial real estate tokenizations worth $107.5 Ihave always been equally drawn to creative and analytical tasks. million total.

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How to Measure Quality of Hire to Drive Business Results

Analytics in HR

Quality of hire is a key recruiting metric that represents the value a new hire adds to your company , specifically, how much a new hire contributes to your company’s long-term success. ISO/TS 30411:2018 defines six metrics: Quality of hire: the performance of an individual after hire compared to pre-hire expectations.

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2020 Guide To Recruiting & HR Events, Part 1

Entelo

With the new year around the corner, it's time to start thinking through your 2020 plan. In this guide, we give you the rundown on over 30 professional development events taking place between January and June 2020. Date: January 22-24th 2020. Talent Acquisition Week 2020. Date: January 28 - 30th 2020. March Events.