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Everything You Need to Know about Call Center Training

PSB

In this post, we’ll explore why this training is essential, its advantages, best practices, software solutions, and more. Personalized One-On-One Coaching For smaller teams, one-on-one training is a focused approach. What is call center software? Call center software is like a toolbox for call center agents.

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Degreed Experiments with Emerging Technologies

Degreed

This will be a blog series (and hopefully a two-way conversation) geared toward exploring the suitability of emerging technologies for the challenges in L&D. This could be more effective for use cases like sales calls, interviewing, and executive coaching. But, we’d like to open up the conversation.

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The Bamboo Project Blog: Seven Strategies for Supporting Personal Learning Environments at Work

The Bamboo Project Blog

Show People What You Mean by a PLE Stephen Downes put together a great video to show people how to create a PLE. And be sure to check out the Common Craft Plain English series of videos on RSS , Wikis and Social Bookmarking --in 3.5 minutes for each, staff will start to know what youre talking about. It’s a nice take on the value.

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6 Employee Benefits That Will Drive Engagement In 2020

PlanSource

text, video explainers, etc.), then store these files on a centralized internal knowledge base. Whether looking to quickly engage new hires, or keep your long-term employees engaged as time goes on, offering performance bonuses is always a surefire way to make it happen. 6 Employee Benefits to Drive Workplace Engagement.

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The 15 Top Call Center Software Platforms for 2024

Rallyware for Human Resources

The Rallyware team has done some research, and narrowed down a selection of 15 top call center software for 2024. Gone are the days of the old-school call center as we know it – traditional call centers have evolved significantly, now adopting innovative call center software that significantly streamlines operations.