Professional Alternatives
MAY 27, 2020
— 2) Avoid Poor Coaching Attitudes. Customer service skills are optimized when organizations move away from the rigidly structured coaching system in contact centers. Instead of reviewing a handful of calls one hour each week with a rep, managers can weave the coaching into the workflow.
HRExecutive
JUNE 21, 2021
Advertisement Continue to build out a collaborative technology platform Vendors like Zoom, Microsoft, Cisco, Salesforce, Google and Facebook are pouring billions of dollars into tools for virtual meetings, collaboration, knowledge management, safe workplaces, wellbeing and video sharing. The innovations are astounding.
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Conversation Matters
JUNE 25, 2012
I recently conducted a study of eleven non-profits to find out how knowledge management (KM) was being implemented in developing countries. In this article I have 1) outlined the findings from that study, and 2) developed a knowledge management strategy based on the findings. Staffing KM Positions.
PSB
OCTOBER 18, 2023
In this post, we’ll explore why this training is essential, its advantages, best practices, software solutions, and more. Personalized One-On-One Coaching For smaller teams, one-on-one training is a focused approach. What is call center software? Call center software is like a toolbox for call center agents.
Degreed
APRIL 18, 2024
This could be more effective for use cases like sales calls, interviewing, and executive coaching. Multimodal : Images, audio, video, and avatars will open new doors (and traps) for content creation and delivery. We’re going to explore the latest technical research and evaluate its impact on L&D.
Tango Health
MAY 15, 2020
Leverage video to pre-record messages from HR leadership Allow for 1:1 video meetings between employees and either your vendors, your on-staff HR team, or a third-party benefit coach. Video is a proven method for improving knowledge in common healthcare terms, situations, and programs available to them.
Conversation Matters
OCTOBER 5, 2013
Cross and Sproull conducted in-depth interviews with each of these project managers to explore what they learned through the conversations they chose to have. The country office decided to tap into this knowledge through a [face-to-face] 2-day Peer Assist.
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