A Knowledge Management Strategy for Non-Profits Working in Developing Countries

Conversation Matters

I recently conducted a study of eleven non-profits to find out how knowledge management (KM) was being implemented in developing countries. In this article I have 1) outlined the findings from that study, and 2) developed a knowledge management strategy based on the findings.

Where Knowledge Management Has Been and Where It Is Going- Part Three

Conversation Matters

In this three part series I‘ve classified the evolving landscape of knowledge management into three categories. The first category is Leveraging Explicit Knowledge and is about capturing documented knowledge and building it into a collection - connecting people to content.

A Surefire Way to Build Widespread Collaboration Across Your Organization

Conversation Matters

Organizations have discovered the power of collaboration to increase knowledge sharing, speed up problem solving, create new knowledge, and spur innovation. I have found Peer-Coaching to be the most effective answer. It began peer coaching in 2008.

Don’t Lose Your Best Ideas! How to Transfer Knowledge Within an Organization

Sift

Whether it’s people retiring or taking a new position elsewhere, employee turnover forces organizations to confront the issue of knowledge transfer — passing along key information to a replacement. Identify the Knowledge You Need to Transfer. The Future of Knowledge Transfer Practices.

Knowledge Transfer: When to Use What Method

Conversation Matters

Transferring knowledge from one part of the organization to another is at the heart of knowledge management. But a general call to encourage more knowledge sharing or transfer is not very effective because there are many ways to transfer knowledge.

Three Books Every KM Professional Should Read

Conversation Matters

They are: Teaming: How Organizations Learn, Innovate, and Compete in the Knowledge Economy , 2012, by Amy Edmondson, a Harvard Professor of Organizational Learning. Critical Knowledge Transfer: Tools for Managing Your Company’s Deep Smarts, 2015, by Dorothy Leonard, Walter Swat, and Gavin Barton. Edmondson’s book, Teaming is one of the best knowledge management books I’ve read, although I don’t think she ever mentions the term knowledge management in the book.

Three Books Every KM Professional Should Read

Conversation Matters

They are: Teaming: How Organizations Learn, Innovate, and Compete in the Knowledge Economy , 2012, by Amy Edmondson, a Harvard Professor of Organizational Learning. Critical Knowledge Transfer: Tools for Managing Your Company’s Deep Smarts, 2015, by Dorothy Leonard, Walter Swat, and Gavin Barton. Edmondson’s book, Teaming is one of the best knowledge management books I’ve read, although I don’t think she ever mentions the term knowledge management in the book.

Learning From Failure - It's Possible

Conversation Matters

But the research of Cannon and Edmondson indicates that managers greatly underestimate the difficulties that are involved in learning from failure. The Defense Intelligence Agency (DIA) Knowledge Lab developed a process to encourage innovation and experimentation called Crossing Boundaries.

How to Learn From Experience

Conversation Matters

Coaching Ourselves®. The most productive conversations I’ve been involved with is Coaching Ourselves®, which brings together small groups of 4-6 employees in ninety-minute sessions that occur over several weeks, either online or in-person.

7 Reasons HR Needs to Learn About Unretirement

HR Bartender

Knowledge Management : Retaining workers, even in a part-time or contingent status, allows the organization to retain knowledge. Performance Management : Another way that “retiring” employees can help the organization is by being a mentor or coach.

Give Your New Managers the Tools to Succeed

HR Bartender

Managers have one job – to find and train their replacement. When managers are focused on that one job, they hire the best talent, train for success, coach for high performance, and retain employees. They can do cool stuff that will enhance their skills and knowledge.

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Microlearning: 5 Reasons Your Company Should Consider It

HR Bartender

For example, a manager may want to review the steps of counseling an employee right before meeting with them. It could be a coaching tool. I think of coaching as being able to help someone reach their goals.

5 Reasons You Should Embrace Microlearning

HR Bartender

For example, a manager may want to review the steps of counseling an employee right before meeting with them. It could be a coaching tool. I think of coaching as being able to help someone reach their goals.

Crossing Boundaries - The Un-Town Hall

Conversation Matters

With the help of the Knowledge Lab (the part of the organization I contract with) he created Crossing Boundaries to address that issue. The meeting starts with Adrian (Zeke) Wolfberg, who heads the Knowledge Lab, putting up a chart to show how many ideas have been offered and how many have resulted in change. The Knowledge Lab coaches that provide the help the idea submitter needs.” Tags: Knowledge Management Strategies

Part II “We Know More Than We Can Say: How to Use Tacit Knowledge

Conversation Matters

. In Part I, I explained why “we know more than we can say” including, 1) how our brains store knowledge, 2) how we create knowledge 3) the values and relationships that are involved in tacit knowledge. I gave examples of situations in which knowledge workers, who understood something very deeply, were unable to clearly articulate what they knew to others, although they were themselves able to act on their deep knowledge. Coaching.

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The Great Generational Shift: How Employers and Managers Can Prepare

Everwise

As the aging Baby Boomers exit the workforce, they will take with them a great deal of skill, knowledge, wisdom, institutional memory, relationships, and the last vestiges of the old-fashioned work ethic. What Does the Generational Shift Mean for Leaders, Managers, and Supervisors?

Applying Design Thinking for Employee-Driven Solutions

Everwise

This drastic increase in the pace of business is pushing organizations to revamp their product and service management and development processes. The business operating environment has transformed over the past decade with the development of technology.

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Workers are looking – and leaving – for career development

HR Morning

Employee development is at the heart of successful talent management. Those resources range from a knowledgeable guide to help them get settled into a new job to the ongoing training needed to acquire and apply new and advanced knowledge, skills, and abilities. But it’s the ongoing training that’s at the core of talent management —and of retention. Institutional knowledge/Knowledge management. Career development coaching.

Here's How HR Leaders Are Addressing Talent Development During a Federal Hiring Freeze

Cornerstone On Demand

Our 2017 annual Human Capital Management for Government (HCMG) Report, conducted in collaboration with WBR Digital, emphasizes this increased focus on talent development in federal and state governments, as leadership development was the most commonly reported staff need. It gives them an opportunity to have a more seasoned or experienced person to help coach them through the experience, as well as to step up and lead something." An election year in the U.S.

7 Ways to Make the Shift From HR Pro to HR Leader

EmployeeConnect

HR is too costly, resistant to change and is not able to provide the hard numbers that would build the case for its usefulness… As we notice through the fast evolving nature of work (through a variety of management styles, business automation and a sophistication of organisational behaviours) and the necessity to hire top talent to create value; HR still struggles to influence the leadership team. Turn yourself into a mentor Adopting the attitude of a coach is what any HR should aim for.

Industry Leaders Conversation: Change, Culture, and Learning #KMWorld

Conversation Matters

Session Description: Former head of KM with the BBC, Semple believes in conversations and leads our panel on a far-ranging discussion of change, culture and learning as we all aspire to an outbreak of common sense on our journey for knowledge sharing and creating sustainable, high-functioning organizations and communities. Jean-Claude Monney , Former Chief Knowledge Officer, Microsoft, Columbia University and Digital Transformation Coach. What is the pedigree of knowledge?

7 Effective Ideas for Building A Team of Leaders

Career Metis

There are many dimensions to this art of management. This article explores how truly empowered teams work and the role of project managers in creating such teams. Demonstrates good time management. Coach the emerging leaders one-on-one.

Career Champions

HRO Today

According to Levis Francis, managing analyst and leader of the U.S. better knowledge management and transfer (37 percent). A culture of effective mentoring, coaching, and sponsorship connects, broadens, and deepens leaders’ awareness of all top talent in the organization.

Industry Leaders Conversation: Change, Culture, and Learning #KMWorld

Conversation Matters

Session Description: Former head of KM with the BBC, Semple believes in conversations and leads our panel on a far-ranging discussion of change, culture and learning as we all aspire to an outbreak of common sense on our journey for knowledge sharing and creating sustainable, high-functioning organizations and communities. Jean-Claude Monney , Former Chief Knowledge Officer, Microsoft, Columbia University and Digital Transformation Coach. What is the pedigree of knowledge?

Ask These 6 Critical Questions to Assess Management Effectiveness

Visier

How does a business assess the effectiveness of their management? There is a CEO and a set of executive officers managing the core and the administrative functions of the business. Which managers have the best safety records, the best customer satisfaction, and the lowest absenteeism?

Informal vs. Formal Learning: Creating a Blend!

Gyrus

Informal learning is the unofficial, unscheduled, and unplanned way to learn and gain knowledge, whereas formal learning is delivered in a systematic, intentional way with a reporting and evaluation process. Let’s look at below tips through, which you can incorporate informal learning in to your formal learning and development programs: Provide a knowledge management tool/platform for employees to share their learning after they attend a formal training/learning program.

Use 1:1 Meetings for Learning and Watch Your Business Thrive

Saba

Learning allows employees to gain the knowledge and skills they need and understand the expectations associated with using them. As mentioned above, the traditional manager-employee meeting isn’t the only type of 1:1 interaction where learning can take place. Coaching.

Four Reasons your Disruptive Talent Will Fail and What to Do About It

Lee Hecht Harrison

Additionally, they need processes in place to support change management, risk management and knowledge management (see Figure 1: Building an Innovative Culture).

Employee Onboarding Is Broken. Here’s How to Fix It.

Spoke

In its ideal form, onboarding goes well beyond providing employees with the knowledge and procedures they need to operate within the company. In a study published by the Society for Human Resource Management, Talya N. Solve the knowledge management paradox.

Top 10 Technology Trends Set to Disrupt HR

Aberdeen HCM Essentials

Remote Workforce Management. However, managing a remote workforce is not a simple task when HR departments are not equipped with the latest technology. Performance Management Tech. Performance management software solutions are expected to grow immensely because of these trends.

How Walmart and other companies improved learning to continuously invest in people

MapHR

In fact, companies should focus their respective learning strategies on training and support, manager development, and self-directed and dynamic learning. As such, it gives employees the knowledge of where they need improvement and reinforces the knowledge they’ve already mastered.

Using Teams to Solve Hard Problems: A Book Review of Collaborative Intelligence By Richard Hackman

Conversation Matters

There are many insightful researchers and theorist who come from other disciplines, but have much to offer knowledge managers. 10 percent to depend on the leader’s hands-on, real-time coaching. . The optimum is in the upper right corner, labeled “self-managing.”

Using Personalization to Activate Learners

Silkroad

Coaching and mentoring – Developing managers and leaders through one-on-one sessions can be an effective way to build a succession or replacement plan. It can also help the organization’s knowledge management efforts.

Are You Truly Invested in Your Talent?

MapHR

With so many challenges facing today’s Human Resources executives in a constantly changing environment, Talent Management (TM) is sometimes pushed to the peripheral. advises her managers and supervisors to “keep it simple.”

Improving Knowledge Worker Productivity

Conversation Matters

As Knowledge Management professionals our job is the help organizations leverage their knowledge. Our attention is focused on the knowledge worker and our major task is to devise ways for those knowledge workers to share the knowledge they have gained with their peers. In this post I propose a third task for knowledge managers, helping organizations improve knowledge worker productivity. Knowledge Management Professionals.

Leadership 2025 And The Complexity Conundrum: How Business Leaders Can Prepare The Workforce For A Culture Of Simplification

SAP Innovation

Change, in summary, is about managing expectations and accountabilities and must be supported by top leadership in both words and action. Obviously, there’s a gap in learning that needs to be filled to truly manage talent.

The Essential Guide to Business Performance Management

Lattice

Employees want their work and performance to be managed. That's why business performance management exists — it's a way for managers to support and develop employees to empower their work. The key to business performance management is to not be a helicopter boss or demand perfection all the time. But it's worth it — the managers who nail business performance management are better at engaging, evaluating, and handling their teams.