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How to Retain Call Center Employees & Reduce Turnover

Empuls

With the challenges of demanding customers, repetitive tasks, and, sometimes, stringent performance metrics, it's no surprise that keeping employees motivated and satisfied can be challenging. According to Quality Assurance and Training Connection , call centers, on average, see an annual turnover rate ranging from 30% to 45%.

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Avoid an HR Headache with these 25 Tips

ExactHire

Elevate your training beyond a blurb in the handbook. Create a comprehensive anti-discrimination training plan using how-to videos and assessments to ensure understanding. Create additional, in-depth training programs for managers. The expectations business leaders place upon their human resource departments are increasing.

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What Is Human Resources?

Analytics in HR

As a department, it is responsible for managing HR activities from recruitment and onboarding, compensation and benefits, learning and development, performance management, and employee relations to separation or retirement. Human Resources is both a function and a department within an organization.

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Compensation Package: A Guide For HR (+ Free Template)

Analytics in HR

So, how do you craft a total compensation package that resonates with a diverse workforce? It includes health insurance, retirement schemes, vacation days, bonuses, equity shares, and additional benefits such as flexible work schedules or educational stipends. In fact, 83.4% Contents What is a compensation package?

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Types of Compensation: Everything HR Needs to Know

HR Lineup

Variable Pay: Performance-Based Incentives Variable pay, also known as performance-based pay, includes bonuses, commissions, and profit-sharing plans. HR professionals need to develop transparent and fair performance metrics, communicate incentive structures clearly, and ensure that the variable pay aligns with organizational goals.

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Guide to Hiring Employees in Lebanon

Recruiters Lineup

Lebanon, located in the Middle East, has a diverse workforce with individuals from various cultural and religious backgrounds. Contracts should include details such as job title, duties, working hours, salary, benefits, and duration of employment if applicable.

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The gender pay gap: How equal pay starts with hiring

Homebase

The gender wage gap refers to the difference in earnings between men and women. Experts have calculated this gap in multiple ways, but they all point to the same conclusion. Women consistently earn less than men, the gap is wider for most women of color , and we have a long way to go. Table of Contents What is the gender pay gap?