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How to Retain Call Center Employees & Reduce Turnover

Empuls

With the challenges of demanding customers, repetitive tasks, and, sometimes, stringent performance metrics, it's no surprise that keeping employees motivated and satisfied can be challenging. According to Quality Assurance and Training Connection , call centers, on average, see an annual turnover rate ranging from 30% to 45%.

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Guide to Hiring Employees in Jamaica

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This act outlines the rights and obligations of both employers and employees, covering areas such as working hours, minimum wage, termination procedures, and discrimination laws. Expanding a business into Jamaica presents exciting opportunities for growth and development. How to Hire Employees in Jamaica?

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Guide to Hiring Employees in Lebanon

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Contracts should include details such as job title, duties, working hours, salary, benefits, and duration of employment if applicable. Working Hours: The standard workweek in Lebanon is 48 hours, typically spread over six days. Minimum Wage: Lebanon has a minimum wage set by the government, which is subject to change.

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Avoid an HR Headache with these 25 Tips

ExactHire

Elevate your training beyond a blurb in the handbook. Create a comprehensive anti-discrimination training plan using how-to videos and assessments to ensure understanding. Create additional, in-depth training programs for managers. The expectations business leaders place upon their human resource departments are increasing.

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Incentive pay strategies: a step-by-step guide for small business owners

Homebase

Forget the notion that you can’t rush someone who gets paid by the hour, because incentive pay has the remarkable ability to fuel motivation like nothing else. While it may sound like a dream, it can be your reality with the right incentive pay program. What is incentive pay?

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Avoid HR Headaches with these 25 Tips

ExactHire

Eliminate Workplace Discrimination, Promote Diversity Elevate your training beyond a blurb in the handbook. Create a comprehensive anti-discrimination training plan using how-to videos and assessments to ensure understanding. Create additional, in-depth training programs for managers.

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Types of Compensation: Everything HR Needs to Know

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Variable Pay: Performance-Based Incentives Variable pay, also known as performance-based pay, includes bonuses, commissions, and profit-sharing plans. HR professionals need to develop transparent and fair performance metrics, communicate incentive structures clearly, and ensure that the variable pay aligns with organizational goals.