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How to Retain Call Center Employees & Reduce Turnover

Empuls

According to the 2020 Deloitte Global Contact Center Survey , the global contact center turnover rate reached a staggering 32% in 2019. Lack of recognition or incentives When achievements and hard work aren't recognized or rewarded , it can decrease motivation and job satisfaction. Don't wait for change; be the change!

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Avoid an HR Headache with these 25 Tips

ExactHire

Avoid claims of hiring discrimination by using applicant tracking software (ATS) to thoroughly log hiring decisions. Take advantage of the training modules in your onboarding software to educate workers about expectations regarding working during the off hours. Classify bonuses correctly for nonexempt employees.

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Performance Management Tools: The Ultimate Guide

Primalogik

Performance management tools have become essential to HR operations. These solutions belong in every HR toolkit. With the right software , companies can offer their employees a new level of support and a greatly enhanced employee experience. What are the best types of tools for my company? How does this work?

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Candidate Sourcing: Your Ultimate 2024 Guide (+Tips & Strategies)

Analytics in HR

According to Randstad’s Workmonitor 2024 survey , 60% of respondents prioritize personal life over work life. Passive candidates aren’t found via sources like job postings or active job search platforms. This means you can easily approach them via platforms like LinkedIn job boards, career websites, or job applications.

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Incentive pay strategies: a step-by-step guide for small business owners

Homebase

Forget the notion that you can’t rush someone who gets paid by the hour, because incentive pay has the remarkable ability to fuel motivation like nothing else. While it may sound like a dream, it can be your reality with the right incentive pay program. What is incentive pay?

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Avoid HR Headaches with these 25 Tips

ExactHire

Avoid claims of hiring discrimination by using applicant tracking software (ATS) to thoroughly log hiring decisions. Avoid Wage and Hour HR Issues Take advantage of the training modules in your onboarding software to educate workers about expectations regarding working during off hours.

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Keep Your Team Happy: How to Improve Employee Morale

Homebase

One easy app to manage your hourly team. Get your team in sync with our easy-to-use, all-in-one employee app. Start employee onboarding with this in mind, but be sure to reinforce this information, too. Check out our New Hire Training Checklist and Onboarding Guide. Hiring an employee?