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Why Knowledge Management Didn’t Save General Motors: Addressing Complex Issues By Convening Conversation

Conversation Matters

GM was brought down by a flawed strategy, but an organization’s strategy is clearly a product of the knowledge that exists within its walls. The knowledge existed within GM to develop a more competitive strategy. The knowledge management task is to bring together the collective knowledge of the organization to bear on complex issues.

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10 Best IT Service Management (ITSM) Tools of 2024

HR Lineup

With a user-friendly interface and advanced features like incident management, problem resolution, and change management, ServiceNow continues to be a top choice for organizations aiming to enhance their IT service delivery. Known for its intuitive user interface, this tool facilitates easy incident and change management.

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CoP Facilitator Tasks That Create a Sense of Community and an Environment that is Welcoming

Conversation Matters

Obtain support (funds for a meeting, a conference room, a new on-line feature for your community, a new core team member) for community activities. . Periodically review community metrics to see how the community is doing and where you need to focus your attention and energy. have the # of downloads gone down? fewer new members?).