Conversation Matters

MAY 13, 2012

GM was brought down by a flawed strategy, but an organization’s strategy is clearly a product of the knowledge that exists within its walls. The knowledge existed within GM to develop a more competitive strategy. The knowledge management task is to bring together the collective knowledge of the organization to bear on complex issues.

Knowledge Management 91

Knowledge Management Planning Tools Interview Software Groups 91

Conversation Matters

NOVEMBER 2, 2012

It is not a new process, but one that was used both in Europe and the US, long before the term “Knowledge Management” was first heard in organizations. Morale has definitely improved. The importance of asking questions to pull rather than push knowledge. • The value placed on learning from experience. •

Compliance Training 101

Compliance Training Knowledge Management Time and Attendance Meeting 101

Conversation Matters

OCTOBER 5, 2009

Definition: 5-6. The Army has a many great examples of Generals participating in knowledge management activities, like Major General Michael Oates holding open chats with the troops, and Admiral Stavridis who blogs regularly and participates on Facebook. While command is a personal function, control involves the entire force.

Knowledge Management 61

Knowledge Management Strategy Policies Change Management 61