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Why Knowledge Management Didn’t Save General Motors: Addressing Complex Issues By Convening Conversation

Conversation Matters

GM was brought down by a flawed strategy, but an organization’s strategy is clearly a product of the knowledge that exists within its walls. The knowledge existed within GM to develop a more competitive strategy. The knowledge management task is to bring together the collective knowledge of the organization to bear on complex issues.

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[Webinar recap] Building a culture of recognition: Credit Union ONE’s Employee Success™ Story

Achievers

In a recent Achievers webinar , Ayren Hurst, Director, Knowledge Management and Katie Cummings, Senior Education Specialist from Credit Union ONE revealed how their company created a culture of recognition to amplify the key behaviors that impact their business success.

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Working Virtually: Re-designing Work for Human Flourishing

Conversation Matters

In my studies of virtual teams, one of the managers I interviewed, Kim Glover, the Global Manager of Knowledge Management at TechnipFMC, exemplified worker autonomy, as this quote from one of her team members illustrates. They are a part of the growing gig economy that is not tied to location or organization.

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Leveraging Collective Knowledge: NASA’s Constellation Program

Conversation Matters

NASA has been working on Constellation, the human space flight program that was to replace the Shuttle, for 5 years now, at a cost of 9 Billion dollars – so saving that knowledge is. On February 1, 2010 the Obama administration announced the cancelation of Constellation. But the task of saving it is an enormous one.