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Developing Customer Service Skills During COVID-19

Professional Alternatives

— 2) Avoid Poor Coaching Attitudes. Customer service skills are optimized when organizations move away from the rigidly structured coaching system in contact centers. Instead of reviewing a handful of calls one hour each week with a rep, managers can weave the coaching into the workflow. Knowledge sharing can be dynamic.

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interview with an employee at an employee assistance program (EAP)

Ask a Manager

This post, interview with an employee at an employee assistance program (EAP) , was originally published by Alison Green on Ask a Manager. Most of the time, all those services are available to long-term romantic partners and to dependents as well. It’s always worth asking. When I say always – always. We are 24/7, including holidays.).

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Talent Management in 5 Steps: Retaining Great Employees

Astron Solutions

When your organization is focused on hiring, retaining, and growing excellent employees , you’ll have more than employees that are willing to stick around. Talent management is the process of recruiting, retaining, and developing employees at your organization. SMART goals are specific, measurable, attainable, relevant, and time-based.

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What if Practice Doesn’t Make You Better?

UpstartHR

Some of the world’s best speakers use speaking coaches to help them hone their craft. The world’s best athletes often have coaches supporting their continued development. I see this in an employment context when I talk with someone during the interview process. Growth of knowledge. Growth by promotion.

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XayLi Barclay of Start Shoot Grow Video Academy: “I wish someone told me not to take myself too seriously in the beginning”

Thrive Global

As a part of our series about “ Why We Need More Women Founders ”, I had the pleasure of interviewing XayLi Barclay. XayLi Barclay is a Visual Content Creation Coach, Thinkific Expert for Online Course Creators and founder of the Start Shoot Grow Video Academy. Let’s now jump to the primary focus of our interview.

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Mentors Matter: Be One…Or Find One!

Thrive Global

Over the years, I’ve looked for mentors in business and life as well as mentored individuals and businesses. Right now, my Webster University Professor of Communications who is mentoring me to improve my speaking skills in person and online so that I can deliver talks and interviews via ZOOM. A mentor matters. Finding one is easy.

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8 Employee Training and Development Trends to Watch Now and for the Future of Your Business

Zenefits

Read on with an eye toward the future as well, as many are likely to stay awhile. Remote employees can’t always take advantage of in-person mentoring and coaching and on-the-job training programs with coworkers and managers. What’s new in employee training and development? Yet while this may sound dire, it’s not.