“Can I speak to a manager?” How an internal knowledge base can reduce customer service friction
ThoughtFarmer
NOVEMBER 29, 2022
80% of companies claim they offer a superior customer experience , but only 8% of their customers actually agree. . Customer service is a broad term used to define how a company supports its customers before, during, and after a purchase. A knowledge management strategy plays a key role in establishing an intranet business case.
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