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Why Knowledge Management Didn’t Save General Motors: Addressing Complex Issues By Convening Conversation

Conversation Matters

GM was brought down by a flawed strategy, but an organization’s strategy is clearly a product of the knowledge that exists within its walls. GM was brought down by a flawed strategy, but an organization’s strategy is clearly a product of the knowledge that exists within its walls. In 2008 KM was alive and well at GM.

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Leveraging Collective Knowledge: NASA’s Constellation Program

Conversation Matters

Every organization has the problem of how to save the knowledge it has created, but after the cancelation of the Constellation program (CxP), NASA has that problem in spades. NASA learned its lesson about losing knowledge early in 1990. David Delong wrote about NASA' loss in Lost Knowledge , Oxford Press 2004. critical.

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Connected - Why is it so hard to get smart people to share?

Knowledge Musings

There is a brigade charge underway to capture the wisdom (knowledge + experience) of the retiring corporate crowd. The urgency is perhaps driven by the fact that these “wisdom holders&# will retire, then turn around and charge their former employers a hefty consulting fee for continuing their services. Back to basics then.

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How to Learn From Experience

Conversation Matters

There is a growing recognition of the value of employees learning from experience. In this post, I outline what needs to be in place to make learning from experience work. I also highlight some examples of learning from experience that are currently improving productivity and increasing collaboration within organizations.

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Where Knowledge Management Has Been and Where It Is Going- Part Three

Conversation Matters

In this three part series I‘ve classified the evolving landscape of knowledge management into three categories. The first category is Leveraging Explicit Knowledge and is about capturing documented knowledge and building it into a collection - connecting people to content. Leveraging Collective Knowledge.