Collective Sensemaking: How One Organization uses the Oscillation Principle

Conversation Matters

The consultants work on client projects in small ad hoc groups formed around topics of joint interest, for example, knowledge productivity or sustainable business. They founded K&S on the simple principle that a hierarchical environment is not challenging for knowledge workers and the necessary related principle of self-responsibility. Given those principles, after 15 years there are still no managers at K&S, nor hierarchy or job descriptions.

How to Hold a Retreat or Meeting Where New Thinking Emerges

Conversation Matters

I attended a meeting a number of years ago that has remained in my mind as the ideal meeting where new thinking can emerge. The invitees were twenty-five recognized thought leaders in the field of knowledge management, both academics and practitioners. The stated goal of the retreat was to “push the boundaries of what we know about creating and managing knowledge-based organizations.” And so it went, with time out for snacks and meals.

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Evaluation in Healthcare Improvement

Conversation Matters

The topic of the seminar I will be attending with leaders from USAID, World Health Organization , ISQua, NIHR , IHI , and Centers for Disease Control (CDC) is ‘ How do we learn about improving healthcare, so that we can make our improvement efforts more rigorous, attributable, generalizable and replicable ?” In this blog I provide an answer that I think is applicable to both healthcare improvement and knowledge management. Set aside the time required to reflect together.

HR TechStack – Learning Management System


Learning Management System (LMS) Software Definition. Learning management systems (LMSs) are software platforms for instructors to manage and organize educational courses online and provide students a single location for all course material. To qualify for inclusion in the Learning Management Systems (LMS) category, a product must: Deliver online course content to learners. The HR TechStack for Learning Management Systems.