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Why Knowledge Management Didn’t Save General Motors: Addressing Complex Issues By Convening Conversation

Conversation Matters

In 2008 KM was alive and well at GM. GM was brought down by a flawed strategy, but an organization’s strategy is clearly a product of the knowledge that exists within its walls. GM was brought down by a flawed strategy, but an organization’s strategy is clearly a product of the knowledge that exists within its walls.

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Assessing Values in Online Technology Part 4

HR Examiner

Financial Wellness. Knowledge Management. Recruiting (Recruitment Marketing). Learning/ Performance. 1,001-5,000. Burning Glass. Recruiting (Workforce). Capacity (jane.ai). Cappfinity (formerly Capp and Co). Recruiting (Assessment). Engagement. Koru (acquired by Capp & Co now Cappfinity). Recruiting (Assessment).

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The Foundation of Successful Employees

ATD Human Capital

NYCB redesigned its training program to ensure that new retail-banking employees, regardless of their position, quickly developed the skills needed to perform their jobs well and deliver the stellar customer experiences that drive sales and customer loyalty. Click here to read more. Click here to see if they met their goals.

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Working Virtually: Re-designing Work for Human Flourishing

Conversation Matters

Also, virtual workers have less supervision because their managers lack the knowledge of customers and conditions that the remote workers acquire locally. Compaq Computer Corporation documented increased teleworker productivity ranging from 15 to 45% (TeleworkResearchNetwork.com, Kate Lister, April 2010).

Survey 89
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XpertHR HR and Social Media conference

Strategic HCM

I’m also going to be chairing the XpertHR HR and Social Media Conference in London on Thursday 2 December 2010. Hear from Graham White , Director of HR, Westminster City Council Harness the business benefits of social learning and knowledge management.

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Transparent Office: In-the-Flow and Above-the-Flow

Transparent Office

These wikis are typically replacing knowledge management systems (or creating knowledge management systems for the first time). That was one of the great (if depressing) learnings of the Knowledge Management movement. Left to their own devices, people dont collaborate very much in above-the-flow ways.

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McAfee on Widening the Flow

Transparent Office

In the old world of emails and knowledge management systems, our tools and processes force a rigid distinction between "doing your job" (i.e., in-the-flow activities, usually in email) and "giving back to the organization" (above-the-flow contributions to a knowledge management system).